Be careful! Without proper training, you could be spreading mold throughout your home.
If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.
What to Do:
Stay out of affected areas.
Turn off the HVAC system and fans.
Contact SERVPRO of Western Lehigh County for mold remediation services.
What Not to Do:
Don’t touch or disturb the mold.
Don’t blow air across any surfaces with visible or suspected mold growth.
Don’t attempt to dry the area yourself.
Don’t spray bleach or other disinfectants on the mold.
About Our Mold Remediation Services
SERVPRO of Western Lehigh County specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business. Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.
If You See Signs of Mold, Call Us Today – 610.776.7774
SERVPRO of Western Lehigh County provides 24 hour fire and water damage restoration service in Lehigh County
Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Western Lehigh County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.
Faster To Any Size Disaster
Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. SERVPRO of Western Lehigh County arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.
Need Emergency Service? Call Us 24/7 – 610.776.7774
Water Damage Timeline
Water quickly spreads throughout your property, saturating everything in its path.
Water is absorbed into walls, floors, upholstery, and belongings.
Furniture finishes may bleed, causing permanent staining on carpets.
Photographs, books, and other paper goods start to swell and warp.
Hours 1 - 24:
Drywall begins to swell and break down.
Metal surfaces begin to tarnish.
Furniture begins to swell and crack.
Dyes and inks from cloth and paper goods spread and stain.
A musty odor appears.
48 Hours to 1 Week:
Mold and mildew may grow and spread.
Doors, windows, and studs swell and warp.
Metal begins to rust and corrode.
Furniture warps and shows signs of mold.
Paint begins to blister.
Wood flooring swells and warps.
Serious biohazard contamination is possible.
More Than 1 Week:
Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.
About SERVPRO of Western Lehigh County
SERVPRO of Western Lehigh County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
Restoring Your Lehigh County Commercial Property After A Water Damage Event
Commercial Water Damage Events Present Unique Challenges
Flooding and water damage events at Lehigh County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.
Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.
About SERVPRO of Western Lehigh County
SERVPRO of Western Lehigh County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
Smoke and Soot Damage Can Cause a Pervasive Odor in Your Lehigh County Home.
Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.
Smoke and soot facts:
Hot smoke migrates to cooler areas and upper levels of a structure.
Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
The type of smoke may greatly affect the restoration process.
Different Types of Smoke
There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Western Lehigh County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:
Wet Smoke – Plastic and Rubber
Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.
Dry Smoke – Paper and Wood
Fast burning, high temperatures, heat rises therefore smoke rises.
Protein Fire Residue – Produced by evaporation of material rather than from a fire
Virtually invisible, discolors paints and varnishes, extreme pungent odor.
Our Fire Damage Restoration Services
Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions. We have the equipment, expertise, and experience to restore your fire and smoke damage. We will also treat your family with empathy and respect and your property with care.
Have Questions about Fire, Smoke, or Soot Damage? Call Us Today – 610.776.7774
SERVPRO of Western Lehigh County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.
IICRC Certified Firms must
Present accurate information to consumers and conduct business with honesty and integrity.
Require a technician on all jobs who has been formally trained and passed all required tests.
Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
Maintain liability insurance to protect all parties in the event of an accident.
Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
The IICRC Develops The Standards For The Restoration Industry
The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.
Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.
About SERVPRO of Western Lehigh County
SERVPRO of Western Lehigh County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
When Storms or Floods hit Lehigh County, SERVPRO is ready!
Our highly trained crews are ready to respond 24/7 to storm or flood damage in Lehigh County.
SERVPRO of Western Lehigh County specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.
Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.
Resources to Handle Floods and Storms
When storms hit Lehigh County, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.
Have Storm or Flood Damage? Call Us Today 610.776.7774
In Lehigh County, mold can spread through a home in as little as 48 hours.
Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:
Mold is present almost everywhere, indoors and outdoors.
Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.
If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.
If You See Signs of Mold, Call Us Today – 610.776.7774
National Preparedness Month: National Flood Insurance
The National Flood Insurance Program aims to reduce the impact of flooding on private and public structures.
The National Flood Insurance Program aims to reduce the impact of flooding on private and public structures. It does so by providing affordable insurance to property owners, renters and businesses and by encouraging communities to adopt and enforce floodplain management regulations. These efforts help mitigate the effects of flooding on new and improved structures. Overall, the program reduces the socio-economic impact of disasters by promoting the purchase and retention of general risk insurance, but also of flood insurance, specifically.
FACT: Most federal disaster assistance comes in the form of low-interest disaster loans from U.S. Small Business Administration (SBA) and you have to pay them back. FEMA offers disaster grants that don't need to be paid back, but this amount is often much less than what is needed to recover. A claim against your flood insurance policy could and often does, provide more funds for recovery than those you could qualify for from FEMA or the SBA--and you don't have to pay it back.
FACT:You may be required to have flood insurance. Congress has mandated federally regulated or insured lenders to require flood insurance on mortgaged properties that are located in areas at high risk of flooding. But even if your property is not in a high risk flood area, your mortgage lender may still require you to have flood insurance.
Flood insurance helps more: Check out your state's flood history with FEMA's interactive data visualization tool. Roll your cursor over each county to see how many flooding events have happened. The tool allows you to compare how much FEMA and the U.S. Small Business Administration have provided in terms of federal disaster aid after Presidential Disaster Declarations to the amount the National Flood Insurance program has paid to its policyholders. It's easy to see that having flood insurance provides a lot more help for recovery.
I Have Flood Insurance--Do I Really Need To Keep It?
You realize your flood insurance policy is about to expire and you’re on the fence about renewing: It hasn’t flooded in your area in years (or ever). And you really could use that extra money to buy something you really want. Watch this short, informative video, Why Do I Need to Rethink Insurance?
DON’T. RISK. IT.
FACT: Flooding is the most common natural disaster in the United States, affecting every region and state, including yours.
FACT: Flood insurance can be the difference between recovering and being financially devastated.
FACT:You may be required to have flood insurance. Congress has mandated federally regulated or insured lenders to require flood insurance on mortgaged properties that are located in areas at high risk of flooding. But even if your property is not in a high-risk flood area, your mortgage lender may still require you to have flood insurance.
FACT: If you allow your flood insurance policy to lapse for either more than 90 days, or twice for any number of days, you may be required to provide an Elevation Certificate (if you don't have one), and you may no longer be eligible for policy rate discounts you might have been receiving prior to the policy lapse. It's important to talk with your insurance agent before canceling or not renewing the policy.
FACT: Flood damage is not typically covered by homeowners insurance.
FACT: No home is completely safe from potential flooding devastation—why risk it?
FACT: If you live in a high risk flood zone, and you've received federal disaster assistance in the form of grants from FEMA or low-interest disaster loans from the U.S. Small Business Administration (SBA) following a Presidential Disaster Declaration, you must maintain flood insurance in order to be considered for any future federal disaster aid.
FACT: Storms are not the only cause of floods. Flooding can be caused by dams or levees breaking, new development changing how water flows above and below ground, snowmelt and much more.
FACT: Too often, Americans are caught off guard by the emotional and financial costs of flood damage.
Flood insurance helps more: Check out your state's flood history with FEMA's interactive data Visualization Tool. Roll your cursor over each county to see how many flooding events have happened. The tool allows you to compare how much FEMA has provided in terms of federal disaster aid (through its Individuals & Households Program) after Presidential Disaster Declarations to the amount the National Flood Insurance Program has paid to its policyholders. It's easy to see having flood insurance provides a lot more help for recovery.
To renew your policy, call your flood insurance agent. If you don’t have your insurance agent’s contact information, call the National Flood Insurance Program’s Help Center at 1-800-427-4661.
Who Can Buy Flood Insurance?
If you are a renter or homeowner (residential policy); or business owner (non-residential policy) and your property is located in a NFIP-participating community, you can purchase a policy. Contact your insurance agent to find out if your community participates in the National Flood Insurance Program.
Flood insurance from the NFIP is only available in participating communities. Ask your agent if your state and community participate, or look it up online in the Community Status Book.
Find an insurance agent near you. The agent who helps you with your homeowners or renters insurance may be able to help you with purchasing flood insurance too.
You can only purchase flood insurance through an insurance agent; you cannot buy it directly from the National Flood Insurance Program (NFIP). If your insurance agent does not sell flood insurance, you can:
Contact the National Flood Insurance Program’s Help Center at 1-800-427-4661 to request an agent referral.
How Do I Renew, Change Or Pay For My Flood Insurance Policy?
Your flood insurance agent can help you make changes to, pay for, or renew your flood policy. If your lender requires you to have flood insurance, contact them directly to ask questions about renewing or changing your policy. Your payments could be included in financial transactions associated with your mortgage.
My Question Is About Flood Maps--What Should I Do?
Find out if your community has a recent or upcoming flood map change. When your community’s flood map is updated to reflect the current risks where you live, requirements for flood insurance coverage and the costs of your policy can also change.
Community and state leaders, insurance industry professionals, as well as policyholders, renters, homeowners and businesses will find its resources helpful. We have organized this guide to provide succinct information in an easy-to-navigate document and included important, key contact information. To ensure it can be updated as the program evolves, this document has been published electronically.
Read about everything from mitigating your home to reduce flood damage, to information about weather alerts and how to stay safe when it's flooding in, How to Prepare for a Flood.
Flood claim appeals and guidance (please note--you cannot appeal a claim until you receive a denial [for some or all of your claim amount] from your insurance company.)
What Can I Do To Prepare For Or Even Reduce Flood Damage? And Can Doing These Things Lessen How Much I Pay For Flood Insurance?
What you pay for flood insurance has a lot to do with how much flood risk is associated with your building. It makes sense to reduce flood risk no matter what, but in some instances reducing flood risk can also lead to lower flood insurance costs. Below are some resources to help, but discussing your policy options with your insurance agent is the best place to start.
Communities enrolled in the NFIP's Community Rating System can get discounts on their flood insurance, learn more here.
The Homeowner's Guide to Retrofitting can help you decide the right method to mitigate future damage and loss by considering various factors, such as hazards to your home, permit requirements, technical limitations, and costs. This guide also helps you develop a flood protection strategy.
The Increased Cost of Compliance (ICC) coverage, for eligible properties that are required to be in compliance with local floodplain requirements, can help pay for elevating a building after a flood. Another way to get help with the cost of elevating your building would be through one of FEMA's various grant programs. The grants are administered by states, and each state decides which projects it will fund and for how much. Contact your local floodplain manager for more information.
Did you know? An elevated home, like the one shown on the 5 Ways to Lower Your Flood Insurance Premium, with a first floor elevated 3 feet above the base flood elevation, can expect to save 60 percent or more on annual flood insurance premiums.
Did you know? Elevating just one foot above the Base Flood Elevation often results in a 30% reduction in annual premiums.
National Preparedness Month: How to file a flood claim
Collect all documents and protect them in a safe place in case of a flood!
How Do I File My Flood Claim?
It can be a very overwhelming time for a property owner or renter following a flood. The information below will provide you with what you need to know about filing a flood insurance claim, tips on what you can do and need to know before your flood insurance adjuster visits your property and the other visitors you can expect at your property. The more you know, the smoother the process will go.
You should report your loss immediately to your insurance agent or insurance carrier and ask them about Advance Payments.
Find your insurer on this list of insurance companies administering National Flood Insurance Program (NFIP) flood insurance and report your claim right away. If you need assistance finding your insurance carrier, please call 800-427-4661. Help is available in most languages. Individuals who are deaf or hard-of-hearing can use TTY 800-462-7585.
If you have a policy written directly with the NFIP (i.e., your Declaration Page has the FEMA logo in the top corner), it's fast and easy to report your claim directly to the NFIP's Direct Servicing Agent.
You should have the following information available when reporting your claim:
Policy Declarations page (official document detailing your flood insurance coverage), if available
How you can be reached: telephone number or alternate contact number and email address
The insured property location
The name of any mortgage company(s)
A claims adjuster should contact you within 24-48 hours, but it may take longer, depending on the severity of the flood event.
NOTE: Your NFIP policy does not cover Additional Living Expenses, including temporary housing, but if you qualify, FEMA’s Individuals and Households Program might be able to help. So, it’s important to register for assistance with FEMA, even if you have flood insurance.
Registering online, at DisasterAssistance.gov is the quickest way to register for FEMA assistance. If you do not have access to the internet, you may register by calling 800-621-3362 or TTY 800-462-7585. If you use 711 relay or Video Relay Service (VRS), call 800-621-3362 directly. The toll-free telephone numbers will operate from 6:00 a.m. to 10:00 p.m. (local time) seven days a week until further notice.
Before entering a flooded building, make sure it’s safe.
Take as many photos and/or videos of your flood-damaged property as you can, both on the outside and the inside of the building, and label them, by room, before you remove anything—including items of exceptional value. For items like washers and dryers, hot water heaters, kitchen appliances, televisions and computers, make sure you take a photograph of the make, model and serial number. This information should be provided to your adjuster.
Remove your flood damaged items:
For your building items (e.g., flooring), retain samples such as carpet, wallpaper and drapes for your adjuster’s inspection.
For your personal property items, separate the damaged from undamaged items for your adjuster’s inspection.
Immediately throw away flooded items that pose a health risk, such as perishable food, clothing, cushions and pillows, after photographing them.
Confirm your available NFIP coverage. Some policyholders may only have building or contents (personal property items) coverage, not both.
Contact repair services if the building’s electrical, water or HVAC systems are damaged. It’s important to consult your adjuster or insurance carrier before you sign any agreement/contract with a cleaning, remediation or maintenance contractor.
Contact your community building department and floodplain administrator to get the following information:
Whether your property was substantially damaged;
Tips on how to better protect or repair your home; and
How to obtain a building permit. This is a very important step to ensure you are rebuilding in compliance with local ordinances.
When your claims adjuster arrives, he/she should show you their official identification (Driver’s License and Company ID or Flood Control Number (FCN card)). The adjuster should also provide you with their contact information, such as their name, email, phone number, the name of their adjusting firm and their telephone number.
What you should expect from your adjuster:
An explanation of the NFIP Flood Claims Process.
An inspection of your property—during which he/she will scope your loss by taking measurements and photos.
An explanation of what an Advance Payment is and how, or if, you can get one.
Information about how you should present your loss to your insurance carrier, and a discussion about your policy coverage.
Other things to know, do and/or discuss with your adjuster:
The insurance carrier, not the adjuster, has the authority to approve your claim.
Be sure to provide your current mailing address and phone number if you are displaced.
The adjuster should never ask you for money or collect your deductible amount.
At the end of your inspection, your adjuster should provide you with information about what you need to do and what will happen next. The adjuster should hand you a physical copy of this information along with his/her contact information. Read more about what to do after your inspection.
Your adjuster may assist you in preparing a Proof of Loss (your sworn statement of the amount you are claiming, including necessary supporting documentation) for your official claim for damage. A Proof of Loss can be many things, but must contain the specific details set forth in the Standard Flood Insurance Policy. You'll need to file your Proof of Loss with your insurance company within 60 days of the date of loss.
You'll receive your claim payment after you and the insurer agree on the amount of damage and the insurer has your complete and signed Proof of Loss. If major catastrophic flooding occurs, it may take longer to process claims.
Note: Signing a Proof of Loss does not waive your rights to file for additional claim payments in the future if additional damage is discovered.
Note: The requirement to file the Proof of Loss could be waived by FEMA depending on the severity of the event. Your adjuster or insurance company will let you know if this happens.
In just two minutes, a fire can become life-threatening. In five minutes, a residence can be engulfed in flames.
Learn About Fires
Fire is FAST! In less than 30 seconds a small flame can turn into a major fire. It only takes minutes for thick black smoke to fill a house or for it to be engulfed in flames.
Fire is HOT! Heat is more threatening than flames. Room temperatures in a fire can be 100 degrees at floor level and rise to 600 degrees at eye level. Inhaling this super-hot air will scorch your lungs and melt clothes to your skin.
Fire is DARK! Fire starts bright, but quickly produces black smoke and complete darkness.
Fire is DEADLY! Smoke and toxic gases kill more people than flames do. Fire produces poisonous gases that make you disoriented and drowsy. Asphyxiation is the leading cause of fire deaths, exceeding burns by a three-to-one ratio.
Before a Fire
Create and Practice a Fire Escape Plan
In the event of a fire, remember that every second counts, so you and your family must always be prepared. Escape plans help you get out of your home quickly.
Twice each year, practice your home fire escape plan. Some tips to consider when preparing this plan include:
Find two ways to get out of each room in the event the primary way is blocked by fire or smoke.
A secondary route might be a window onto a neighboring roof or a collapsible ladder for escape from upper story windows.
Make sure that windows are not stuck, screens can be taken out quickly, and that security bars can be properly opened.
Practice feeling your way out of the house in the dark or with your eyes closed.
Teach children not to hide from firefighters.
A working smoke alarm significantly increases your chances of surviving a deadly home fire.
Install both ionization AND photoelectric smoke alarms, OR dual sensor smoke alarms, which contain both ionization and photoelectric smoke sensors.
Test batteries monthly.
Replace batteries in battery-powered and hard-wired smoke alarms at least once a year (except non-replaceable 10-year lithium batteries).
Install smoke alarms on every level of your home, including the basement, both inside and outside of sleeping areas.
Replace the entire smoke alarm unit every 8-10 years or according to manufacturer’s instructions.
Never disable a smoke alarm while cooking – it can be a deadly mistake.
Smoke Alarm Safety for People with Access or Functional Needs
Audible alarms for visually impaired people should pause with a small window of silence between each successive cycle so that they can listen to instructions or voices of others.
Smoke alarms with a vibrating pad or flashing light are available for the hearing impaired. Contact your local fire department for information about obtaining a flashing or vibrating smoke alarm.
Smoke alarms with a strobe light outside the home to catch the attention of neighbors, and emergency call systems for summoning help, are also available.
More Fire Safety Tips
Make digital copies of valuable documents and records like birth certificates.
Sleep with your door closed.
Contact your local fire department for information on training on the proper use and maintenance of fire extinguishers.
Consider installing an automatic fire sprinkler system in your residence.
During a Fire
Crawl low under any smoke to your exit - heavy smoke and poisonous gases collect first along the ceiling.
Before opening a door, feel the doorknob and door. If either is hot, or if there is smoke coming around the door, leave the door closed and use your second way out.
If you open a door, open it slowly. Be ready to shut it quickly if heavy smoke or fire is present.
If you can’t get to someone needing assistance, leave the home and call 9-1-1 or the fire department. Tell the emergency operator where the person is located.
If pets are trapped inside your home, tell firefighters right away.
If you can’t get out, close the door and cover vents and cracks around doors with cloth or tape to keep smoke out. Call 9-1-1 or your fire department. Say where you are and signal for help at the window with a light-colored cloth or a flashlight.
If your clothes catch fire, stop, drop, and roll – stop immediately, drop to the ground, and cover your face with your hands. Roll over and over or back and forth until the fire is out. If you or someone else cannot stop, drop, and roll, smother the flames with a blanket or towel. Use cool water to treat the burn immediately for 3 to 5 minutes. Cover with a clean, dry cloth. Get medical help right away by calling 9-1-1 or the fire department.
Fire Escape Planning for Older Adults and People with Access or Functional Needs
Live near an exit. You'll be safest on the ground floor if you live in an apartment building. If you live in a multi-story home, arrange to sleep on the ground floor, and near an exit.
If you use a walker or wheelchair, check all exits to be sure you get through the doorways.
Make any necessary accommodations, such as providing exit ramps and widening doorways, to facilitate an emergency escape.
Speak to your family members, building manager, or neighbors about your fire safety plan and practice it with them.
Contact your local fire department's non-emergency line and explain your special needs. Ask emergency providers to keep your special needs information on file.
Keep a phone near your bed and be ready to call 911 or your local emergency number if a fire occurs.
After a Fire
The following checklist serves as a quick reference and guide for you to follow after a fire strikes.
Contact your local disaster relief service, such as The Red Cross, if you need temporary housing, food and medicines.
If you are insured, contact your insurance company for detailed instructions on protecting the property, conducting inventory and contacting fire damage restoration companies. If you are not insured, try contacting private organizations for aid and assistance.
Check with the fire department to make sure your residence is safe to enter. Be watchful of any structural damage caused by the fire.
The fire department should see that utilities are either safe to use or are disconnected before they leave the site. DO NOT attempt to reconnect utilities yourself.
Conduct an inventory of damaged property and items. Do not throw away any damaged goods until after an inventory is made.
Try to locate valuable documents and records. Refer to information on contacts and the replacement process inside this brochure.
Begin saving receipts for any money you spend related to fire loss. The receipts may be needed later by the insurance company and for verifying losses claimed on income tax.
Notify your mortgage company of the fire.
Prevent Home Fires
Home fires are preventable! The following are simple steps that each of us can take to prevent a tragedy.
Stay in the kitchen when you are frying, grilling, or broiling food. If you leave the kitchen for even a short period of time, turn off the stove.
Wear short, close-fitting or tightly rolled sleeves when cooking.
Keep children away from cooking areas by enforcing a "kid-free zone" of 3 feet around the stove.
Position barbecue grills at least 10 feet away from siding and deck railings, and out from under eaves and overhanging branches.
Smoke outside and completely stub out butts in an ashtray or a can filled with sand.
Soak cigarette butts and ashes in water before throwing them away. Never toss hot cigarette butts or ashes in the trash can.
Never smoke in a home where oxygen is used, even if it is turned off. Oxygen can be explosive and makes fire burn hotter and faster.
Be alert - don’t smoke in bed! If you are sleepy, have been drinking, or have taken medicine that makes you drowsy, put your cigarette out first.
Electrical and Appliance Safety
Frayed wires can cause fires. Replace all worn, old or damaged appliance cords immediately and do not run cords under rugs or furniture.
If an appliance has a three-prong plug, use it only in a three-slot outlet. Never force it to fit into a two-slot outlet or extension cord.
Immediately shut off, then professionally replace, light switches that are hot to the touch and lights that flicker.
Portable Space Heaters
Keep combustible objects at least three feet away from portable heating devices.
Buy only heaters evaluated by a nationally recognized laboratory, such as Underwriters Laboratories (UL).
Check to make the portable heater has a thermostat control mechanism, and will switch off automatically if the heater falls over.
Only use crystal clear K-1 kerosene in kerosene heaters. Never overfill it. Use the heater in a well-ventilated room.
Fireplaces and Woodstoves
Inspect and clean woodstove pipes and chimneys annually and check monthly for damage or obstructions.
Use a fireplace screen heavy enough to stop rolling logs and big enough to cover the entire opening of the fireplace to catch flying sparks.
Make sure the fire is completely out before leaving the house or going to bed.
Take the mystery out of fire play by teaching children that fire is a tool, not a toy.
Store matches and lighters out of children's reach and sight, preferably in a locked cabinet.
Never leave children unattended near operating stoves or burning candles, even for a short time.
More Prevention Tips
Never use stove range or oven to heat your home.
Keep combustible and flammable liquids away from heat sources.
Portable generators should NEVER be used indoors and should only be refueled outdoors or in well ventilated areas.