Recent Posts

Commercial Cleaning for Retail Spaces

12/17/2020 (Permalink)

A retail store with white floors and clothing racks. As America’s #1 cleanup and restoration brand, SERVPRO can keep your retail space clean.

Your business's appearance speaks volumes to potential customers. A clean and sanitary store leaves a positive impression that is guaranteed to generate greater sales.

With employees and customers coming in and out of your store all day, it is no surprise that retail spaces are a hotbed for germs. In the era of Covid-19, customers have especially high expectations when it comes to retail cleanliness. As America’s #1 cleanup and restoration brand, we’re here to help.

At SERVPRO of Western Lehigh County, we provide a range of commercial cleaning services, including:

  • Air Ducts and HVAC
  • Biohazard
  • Carpet and Upholstery
  • Ceilings, Floors, and Walls
  • Covid-19 Decontamination
  • Drapes and Blinds
  • Odor Removal
  • Sewage
  • Trauma and Crime Scene
  • Vandalism

Certified: SERVPRO Cleaned is our defensive cleaning program backed by over 50 years of experience. We use EPA-approved products, including our proprietary cleaning agent SERVPROXIDE, a hospital-grade disinfectant. So whether you’ve experienced a property damage or have sanitization concerns, we have the expertise to keep your retail space clean. Call us today at 610-776-7774 for more information and a complementary estimate.

Our Commercial Decontamination Services Keep Your Business Operating Safely

12/11/2020 (Permalink)

SERVPRO employee in hazmat suit decontaminates floor using sprayer. SERVPRO professionals are uniquely prepared to clean and disinfect your business.

SERVPRO of Western Lehigh County is here to help protect your customers and employees from Covid-19 with our commercial decontamination services. In the event of a suspected or confirmed case of Covid-19, we have the tools to keep your business operating safely.

With years of experience dealing with biological contaminants, we are uniquely prepared to clean and disinfect your business according to the protocols set forth by the CDC. Our staff is trained to perform a proactive cleanup that involves the use of hospital-grade disinfectant that is NSF certified for direct food contact surface use. We go beyond the scope of work that regular janitorial staff perform to deliver a higher standard of clean.

During the early stages of the pandemic, SERVPRO of Western Lehigh County’s decontamination services were covered by Lehigh Valley’s local newspaper, The Morning Call. Since then, we’ve helped many local businesses impacted by the pandemic operate safely. If you’d like to read the article, visit this link:

The decontamination procedure generally includes: cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, supplies and all high-touchpoint surfaces. 

For further details on this process and a complementary estimate, please contact us today at 610-776-7774. At SERVPRO of Western Lehigh County, ensuring the safe operation of your business is our business.

What happens next?

11/6/2020 (Permalink)

After the fire trucks leave, your home likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. SERVPRO of Western Lehigh have the specialized fire restoration training needed to restore your home to pre-fire condition.

Every fire damage event is different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Step 1: Emergency Contact: The restoration process begins when you call the SERVPRO Customer Care Center, which is staffed 24 hours a day. 

Step 2:Inspection and Fire Damage Assessment: Our Professionals will carefully inspect and test all rooms of your property to determine the extent of the smoke, soot, and fire damage

Step 3: Immediate Board-Up and Roof-Tarp Service:  To maintain security and to protect against further damage, we may board up missing windows and walls and place tarps on damaged roofs.

Step 4: Water Removal and Drying (if water damage is present): The water removal process begins almost immediately and removes the majority of the water.

Step 5: Removal of Smoke and Soot from All Surfaces: We will use specialized equipment and techniques to remove smoke and soot from all surfaces. 

Step 6: Cleaning and Sanitizing: Our professionals will clean all of the restorable items and structures that were damaged by the fire.

Step 7: Restoration: The final step—getting your home or business to its pre-fire condition.  

SERVPRO Franchise Professionals know how devastating a fire can be. Fire and water damage can leave your house unsafe and unlivable. They’re trained to clean and restore your home with as little disruption as possible.

How do you prepare for when disaster strikes?

10/27/2020 (Permalink)

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

At SERVPRO, the difference is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. 

Sourced from, below are 4 things to do before a disaster strikes:

1. Learn Evacuation routes: Be sure to contact your local officials and find out how you should get out of your area if you need to.

2. Have a family emergency plan: it down and talk about the emergencies that are most likely to happen in your area. Determine how your family will react in each situation.

3. Assemble an emergency kit: In a tote or other easy-to-carry bag, store copies of important documents such as birth certificates, photo identification, medical cards, cash and extra checks, spare keys, an extra supply of prescription medications, a three-day supply of water and non-perishable food (don't forget pet food), a first-aide kit a flashlight, matches, blankets, and changes of clothing.

4.Keep your gas tank filled: Since you will likely need your automobile to evacuate your area, it is a good rule of thumb to always refill your gas tank when it dips below half.

How to recover after a fire damage

10/23/2020 (Permalink)

If you are dealing with fire damage from any commercial or residential building fires, the experienced team at SERVPRO of Western Lehigh County is ready to respond. Since we are locally owned and operated, we are prepared for damage from any fire in the Lehigh County and the surrounding areas, and are able to respond quickly. Immediate action and a fast response can limit damage, prevent further damage and reduce restoration costs. 

Sourced from, below are 4 steps you should take immediately after a home fire. 

1. Call 9-1-1. Give first aid where needed; cool and cover burns to reduce the chance of further injury or infection. 

2. Let friends and family know you’re safe.

3. People and animals that are seriously injured or burned should be transported to professional medical or veterinary help immediately.

4. Stay out of fire-damaged homes until local fire authorities say it is safe to re-enter.

As fire and water damage specialists, our business is built upon fire and water restoration expertise. We have the knowledge and the specialized equipment to get your property back to pre-fire condition.

Have any questions? Call us today - 610 776 7774

Three types of contaminated water

10/16/2020 (Permalink)

Water damage can have many sources, from loose appliance hoses to natural disasters. Regardless of the source, SERVPRO Professionals can handle any size disaster.

A common water damage scenario is sewage backups. Below are the three types of contaminated water: 

Category 1:  "Clean water" 

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated immediately, the water can turn into a category 2 or category 3. 

Category 2: "Gray Water" 

Category 2 water is contaminated and could cause discomfort or illness. Be aware this water may contain bacteria and viruses

Examples include:

  • Washing machine overflow
  • Toilet overflow with some urine, but no feces
  • Dishwasher overflow

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. May contain untreated sewage, harsh chemicals, and microbes

Examples include: 

  • Flooding from rivers or streams
  • Water from beyond the toilet trap
  • Water from the toilet bowl with feces
  • Standing water that has begun to support microbial growth

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. SERVPRO of Western Lehigh County professionals are available 24 hours a day, 365 days a year. They are water damage restoration specialists with specialized training, equipment and protective gear to safely restore your home or business.

Our unique 3 C's

10/2/2020 (Permalink)

Certified: SERVPRO Cleaned, our new defensive pathogen cleaning program, goes way beyond standard janitorial cleaning practices. This is proactive viral pathogen cleaning. With over 50 years of experience in biochemical spill remediation and decontamination, you can trust SERVPRO professionals to bring a higher standard of clean to the places we gather.

So how does it work? It’s grounded in our unique 3 C’s:

  • Consult: Not all businesses are the same, so we’ll tailor a bespoke cleaning program based on the unique needs of each facility.

  • Clean: Based on the agreed plan, an expert deep clean is initiated using our proprietary EPA-Approved Hospital-Grade cleaning solutions and always adhering to the leading level of cleaning and decontamination standards set by the CDC.

  • Certify: You’ll know a business is Certified: SERVPRO Cleaned by the shield posted on their front window. Along with digital emblems and other collateral, this beacon represents their commitment to the comfort and security of their employees, customers and community.

So when you see the Certified: SERVPRO Cleaned shield, you can walk in with confidence. Because you’ll know the #1 choice in clean up and restoration was there.

Your local SERVPRO Professional will get the job done right and get it done quickly, because the SERVPRO Advantage includes these benefits:

  • Award-winning training
  • Over 40 years’ experience in the industry
  • More than 100 exclusive cleaning products

Keeping Your Property Safe During The Winter

9/22/2020 (Permalink)

Cold weather can have a huge impact on your home or business if you are not prepared. Whether it is heavy rain, freezing temperatures, damaging winds, sleet or snow all can cause serious property damage. While you can't control the weather, you can take steps to be prepared, and help take the sting out of winter weather. Check your property for downed tree limbs and branches. Weather, such as wind, heavy rain, ice and snow can cause damage to the property and potentially cause personal injury.  Inspect property, especially walkways and parking lots for proper drainage to alleviate flood hazard potential.  Ask SERVPRO of Western Lehigh County about completing an Emergency Ready Profile (ERP) for your business. The ERP is a no cost assessment to your facility, and provides you with a plan to get back in business fast following a disaster.

How An ERP Can Save Your Property

9/16/2020 (Permalink)

What is an ERP you ask, well it stands for Emergency Ready Profiles.  These are very beneficial to property manager and building engineers in large commercial buildings.  Having a ready plan in place can save your business and building. A trained SERVPRO of Western Lehigh County staff member will walk through the building with you, and fill out all the information needed.  After completion all you have to do is download an App on your phone or tablet, and you will have all the information one click away.  Paper versions are also available.  These ERP's come in handy when an emergency occurs and someone may not be familiar with the building, and needs important information.  It also helps out our SERVPRO of Western Lehigh County crew members when going into an unfamiliar building. Providing them all the information they need to get the job done correctly. Changes and updates can always be made by anyone with access through the App whenever they may be needed.  Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.  We have had the damage, and cost significantly dropped from ERP's being available to a building. Just remember this is all done at no charge to you or your building, and is super helpful!

Learn More About Flooding

8/13/2020 (Permalink)

Even if you live in a low risk area, it's important to remember that anywhere it rains, you can experience flooding. Below are a 6 quick facts to learn more about flooding. 

Quick facts to learn more about flooding: 

1. All 50 states are subject to flash floods. No region is safe from flooding.

2. 5. Flooding is caused by heavy rains, snow melt runoffs, flash floods, or mudflows. 

3.To stay safe during a flood, go to the highest ground of floor possible. If your skin comes in contact with flood water, make sure to wash it with soap and disinfected water.

4. Floods are the most widespread natural disaster aside from wildfires.

5. In preparation for a flood, it is important to stock up on first aid items, non-perishable foods, battery operated radio for weather reports, 3 gallons of water for 3 days, extra batteries, and personal hygiene items. 

6. Flash floods can bring walls of water from 10 to 20 feet high.

Don't forget that you can count on SERVPRO of Western Lehigh County to be there to help with all the after affect cleanup. This means removing any standing water, properly drying the water damaged areas, and making sure no mold begins to grow.